jared.com

What is Jared.com

Jared is a U.S.-based retail brand specializing in fine jewelry — engagement rings, diamonds (both natural and lab-grown), gold, watches, gifts and so on. According to their website, they describe themselves as an “accessible luxury jewelry brand” offering concierge-level service, both in-store and online. (jared.com)

They’re part of a larger group: Signet Jewelers (one of the largest specialty jewelry retailers in the U.S., UK and Canada) operates Jared along with other brands. (jared.com)

As of a recent review, Jared has somewhere in the ballpark of ~250-300 stores across many U.S. states, plus the online site jared.com. (The Diamond Pro)

What you’ll find / What they offer

Product range

Jared covers a broad selection of jewelry:

  • Engagement & bridal rings (natural diamonds or lab-grown) across many styles (solitaire, halo, three-stone, vintage, gemstone & unique). (jared.com)

  • Wedding bands (women’s, men’s, eternity, gold, platinum, etc). (jared.com)

  • Fashion & gem jewelry: necklaces, earrings, bracelets, charms; men’s jewelry. (jared.com)

  • Timepieces (watches) under the same umbrella. (jared.com)

  • Custom design services: custom-jewelry design, personalization, bespoke options. (stores.jared.com)

Services

  • In-store visits plus online shopping; virtual appointments are also offered. (jared.com)

  • Ring sizing, jewelry cleaning and maintenance services. For example, one store page mentions same-day ring sizing. (stores.jared.com)

  • Custom design: one page calls out “The Jared Foundry” where you can work with an artisan to build a piece from scratch. (stores.jared.com)

  • Diamond education: there are guides on diamond and lab-grown vs natural, metadata, etc. (jared.com)

Branding / positioning

Jared markets itself as more upscale than typical mall jeweler chains — a “destination” store rather than incidental foot traffic. One store page states: “The first Jared store opened in 1993 … our guests come just to see us. And we do everything we can to make their visit enjoyable as well as successful.” (stores.jared.com) A third-party review notes Jared was created by Signet to “offer a more personal experience than their mall store chains like Kay Jewelers and Zales.” (The Diamond Pro)

Strengths / What users say are good

  • Selection: Review sites mention Jared has “excellent quality … made with select diamonds, gemstones, and precious metals.” (The Diamond Pro)

  • Certification: For example, Jared claims their natural diamonds are certified (often through the major labs like GIA). (The Diamond Pro)

  • Custom & service-oriented options: The custom design studio and in-store service capabilities give you more than just “pick from shelf”.

  • Physical store presence + online access: That hybrid can be a plus if you like to try things or have hands-on service.

Weaknesses / What to watch out for

  • Price premium: According to the review by Diamonds.pro, Jared’s pricing for diamonds tends to be around 20% higher than some online-only retailers. (The Diamond Pro) If you’re very price-sensitive and ok with online only, you might find better deals elsewhere.

  • Mixed customer reviews: On Trustpilot, Jared has a relatively low rating (~2.4 out of 5) from 300+ reviews. Common complaints: product quality issues (stones falling out, rings turning finger black), shipping delays, warranty/service disappointments. (Trustpilot)

  • Training & expertise variability: The same review site noted that while Jared’s staff were better than typical chain stores, they still rated as “mediocre” in diamond expertise compared with independent jewelers. (The Diamond Pro)

  • Warranty/Service fine print: Some customers reported issues where the purchased warranty or protection plan did not cover what they expected. (Trustpilot)

Practical tips if you’re shopping at Jared

  • Get the certificate: If you buy a diamond (natural or lab-grown), make sure you get the lab certification and understand what you’re getting (cut, clarity, etc).

  • Compare: Because Jared can carry a premium, compare pricing online (loose diamonds or similar settings) just to see if you’re comfortable with the price.

  • Ask about service & warranty: Clarify what the protection plan covers, what the maintenance (cleaning/resizing) costs are, and the process for returns/repairs.

  • Inspect in person if possible: If you’re near a store, visit, look at the piece in person. Check for finishing, setting quality, how it feels.

  • Shipping/online-order caution: If ordering online, check ship-out times, returns policy, and reviews for your specific item. Some customers reported delays or issues.

  • Budget for upgrades: If you buy with a “trade-in” mindset (upgrade later), check Jared’s policy for trade-in/value. Some review commentary mentions that the value offered is less than expected. (The Diamond Pro)

Is Jared a good choice?

Yes — if you value in-store service, want a brand you can walk into, try things on, talk to staff, design custom pieces, and are comfortable paying a bit more for that experience.

But if your priority is lowest possible price (especially for a diamond engagement ring) and you’re comfortable with an online-only jeweler, then you might get better value elsewhere.

It really depends on your budget, your comfort level with online vs in-store, your desire for service vs bargain, and how important the brand/store experience is to you.

Key Takeaways

  • Jared is a well-known jewelry retailer, part of Signet, offering a broad selection of engagement, bridal, and fashion jewelry in both natural and lab-grown diamonds.

  • They emphasize service, in-store experience, custom design, and a “destination” model rather than just incidental foot traffic.

  • Selection and service are strong points. But pricing tends to be higher than some online-only alternatives.

  • Customer experiences are mixed: some great service stories, but enough complaints about quality, shipping, warranty to warrant caution.

  • If you shop there, compare, inspect, ask lots of questions, and be clear on what you’re paying for.

FAQ

Q: Does Jared sell lab-grown diamonds?
Yes. According to reviews, Jared offers both natural and lab-grown diamonds and their staff will explain the differences. (The Diamond Pro)

Q: Can I customize a piece at Jared?
Yes. They have custom design services (“The Jared Foundry” etc) where you can work with artisans on a custom piece. (stores.jared.com)

Q: How are Jared’s online reviews?
They’re mixed. On Trustpilot, the overall rating is about 2.4/5 from 300+ reviews, with many negative experiences related to online orders, shipping delays, and warranty issues. (Trustpilot)

Q: Are Jared’s diamonds certified?
Yes — for natural diamonds, Jared indicates certification (often via major labs). According to one review, certification is standard. (The Diamond Pro)

Q: Is the price at Jared reasonable?
It depends on what you define as “reasonable”. One specialist review found Jared’s diamond pricing to be around 20% higher than a well-known online retailer for similar stones. (The Diamond Pro)

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