micheals.com

What is Michaels.com

Michaels Stores, Inc. — commonly known simply as Michaels — is a major North American arts & crafts retailer, and Michaels.com is its official online store. (Wikipedia)

Originally founded in 1973 and headquartered in Irving, Texas, Michaels has grown into one of the largest providers of creative supplies, home décor, framing, seasonal goods, and craft-related items in the U.S. and Canada. (Wikipedia)

Through Michaels.com, the company makes that wide selection available online — not just from its physical store inventory, but often with a broader range than you’d find in-store. (Michaels)

What Michaels.com Offers

  • Arts & crafts supplies: paint, drawing tools, canvas, craft kits, kids’ art supplies, scrapbooking materials, beads and jewelry-making supplies, etc. (Wikipedia)

  • DIY, hobby, and decor goods: home décor, seasonal items, floral supplies, wall décor, storage and organization materials. (Wikipedia)

  • Custom framing and wall art services: you can order custom-framed art or photos online, or get frames for canvases and prints. (Wikipedia)

  • Bulk buying options (via MichaelsPro) — for people who need larger quantities of supplies (e.g. teachers, studios, or planners) and want to save money by buying in bulk. (Michaels)

  • Frequent deals, coupons, and promotional offers: like many retailers, Michaels offers discounts and promotional pricing. Their website and app often highlight weekly deals and seasonal discounts. (Google Play)

So if you’re into crafts, DIY, home decor, or creative hobbies — Michaels.com tends to offer a one-stop shop.

Business Context & Reach

Michaels operates more than 1,300 stores across the U.S. and Canada — but Michaels.com ensures that even people without a physical store nearby can access their wide product range. (The Michaels Companies, Inc.)

Over the years the company has grown beyond just basic art supplies. They now also manage additional services and divisions: for example, custom framing (through a brand called Artistree) and a broader variety of home-decor and craft-related categories. (Wikipedia)

Their goal, according to their “About” page, is to “fuel the joy of creativity and celebration,” providing tools for makers, DIYers, families, and hobbyists to express themselves. (The Michaels Companies, Inc.)

Customer Experience & Controversies

The public perception of Michaels.com and the company overall is mixed. On the one hand, many people appreciate the breadth of products and the convenience of shopping online or finding craft supplies under one roof. On the other hand, there are recurring complaints about customer service quality, shipping issues, and handling of returns. (Trustpilot)

For example:

  • Some customers report receiving wrong orders, or receiving products in poor packaging condition. (Trustpilot)

  • Returns or refunds — especially for online orders — are sometimes reported as handled poorly. (BBB)

  • Others complain that the quality of certain items (e.g. fabrics) doesn’t match the price. (Trustpilot)

From a corporate-credibility standpoint: while Michaels claims transparency and care about user privacy and data protection, there have been past security issues. For example, a data-breach incident at their physical stores was reported back in 2014. (McAfee)

Moreover, a major credit-rating and business-review service indicates that the company is not accredited under certain trust standards, citing unresolved customer complaints. (BBB)

Because of this uneven feedback, many users recommend being cautious (double-check orders, verify shipments, review packaging carefully) when ordering from Michaels.com.

Pros & Cons (Short Summary)

Pros

  • Huge selection of craft, art, DIY, décor, and hobby supplies.

  • Convenient online shopping — wide reach beyond physical store locations.

  • Good for both casual hobbyists and bulk buyers (through MichaelsPro).

  • Custom services like framing, and frequent sales/promotions.

Cons

  • Customer service often criticized (shipping mistakes, return hassles, slow support).

  • Some quality complaints — especially for lower-end items.

  • Past security/data issues (though not recently widespread).

  • Not always easy to resolve issues when things go wrong.

Key Takeaways

  • Michaels.com represents the online portal of one of North America’s largest arts & crafts retailers, offering a comprehensive range of supplies for artists, crafters, hobbyists, and decorators.

  • The site is useful for anything from casual DIY projects to more serious art, custom framing, or bulk purchases.

  • While product variety and accessibility are strengths, user reviews suggest you should shop with caution — verify order details, inspect packages, keep track of your purchases.

  • If you value convenience and breadth of choice and are willing to deal with occasional customer-service issues, Michaels.com remains one of the go-to destinations for craft and décor supplies.

FAQ

Q: Does Michaels.com ship internationally (outside U.S. / Canada)?
A: Michaels is primarily oriented toward North American customers. Their official site and services are built around U.S. and Canada shipments. I couldn’t find clear evidence they ship internationally as a standard offering.

Q: Can customers ordering online return items in-store?
A: Yes — for many items, returns or exchanges may be done in store if purchased via Michaels.com. However, there are reports of confusion and problems in some cases, particularly with products shipped by third-party sellers. (BBB)

Q: Is Michaels.com trustworthy in terms of privacy and data security?
A: Michaels has a published privacy policy outlining how it collects and protects user information. (Michaels) But past data-breach incidents and some customer complaints mean it's wise to be careful with payment methods and personal data. (McAfee)

Q: Are there bulk-buy options for large orders?
A: Yes — MichaelsPro is their bulk-buy option for those needing larger quantities of art/craft supplies or décor items. (Michaels)

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