pictureframes.com

What PictureFrames.com Is and What They Do

PictureFrames.com is an online retailer and custom framing company that specializes in handcrafted picture frames and printing services. They’ve been in business since 1965, originally founded by artists who wanted better, more accessible framing options. Over time, they grew from a small artisan workshop into a larger operation that still focuses on quality and customization. Every frame they offer is made to order in the United States, and the company emphasizes American craftsmanship and premium materials.

This isn’t just a generic e-commerce shop where you pick a pre-made size and color and hope it fits. PictureFrames.com gives you tools to tailor frames to your exact needs — down to specific dimensions, materials, matting choices, and finishes. They serve everyday consumers, artists, photographers, businesses, and professionals who care about presentation and preservation of prints, photos, and artwork.

In addition to framing, the company also offers printing services on various mediums. This means you can upload photos or artwork and have them printed on options like paper, canvas, wood, or metal — then pick a frame to match. It’s a one-stop solution for turning digital files into finished, display-ready pieces.

Product Range and Customization Options

PictureFrames.com is known for a broad selection of framing products and services. Here’s a breakdown of what you can expect:

Frame Types
They offer a wide variety of frames for photos, art prints, posters, diplomas, wedding photos, canvases, and oddly shaped pieces. Materials include wood and metal, with finishes that range from traditional to modern. You can choose matting colors and styles to complement both the frame and the artwork.

Custom Sizes
One of the standout features is the ability to order custom sizes. You input your exact measurements, and they cut the molding and mats to fit those dimensions. That’s crucial if you’re working with nonstandard artwork or heirlooms that don’t fit off-the-shelf frames.

Printing Services
Beyond framing, PictureFrames.com prints photos and artwork. Available print surfaces include paper, stretched canvas, metal, and wood. The idea is that you can upload a digital image, choose print options, and then match it with a custom frame — all in one order.

Assembly Choices
When your framed piece arrives, some orders come ready to hang, while others may require minor assembly (like inserting prints into the frame and securing the backing). The FAQs on their site cover details like how frames arrive, what materials they use, and how to hang your finished piece.

Company Background and Values

PictureFrames.com has a history rooted in art and craftsmanship. Founded by artists in 1965, the business grew with the philosophy of helping customers preserve and display their memories and artwork with dignity. Their frames are handcrafted in the USA, and the company places a strong emphasis on quality control and material selection.

They also promote sustainable sourcing practices where possible and strive to make the framing process accessible and educational for customers who might not have framed pieces before.

On business and employment sites, the company appears as a privately held organization with a smaller workforce, focused on both direct consumer sales and fulfilling orders that might include business clients or wholesale requirements.

Customer Experience and Reputation

Reviews of PictureFrames.com paint a generally positive picture. On Trustpilot, they have an overall score around 4.2 out of 5 stars, based on thousands of reviews. Many customers highlight:

  • Good product quality and accurate fit to specified measurements.
  • Wide selection of frame styles and customization options.
  • Helpful customer support when questions arise.

Some negative feedback includes website usability issues (like slow loading or cart bugs) and occasional complaints about shipping costs or quality inconsistencies on specific parts like acrylic or mats.

Overall though, many customers return to use the service again, especially if they have unusual frame sizes or want high-quality presentation.

Pricing and Promotions

PictureFrames.com runs promotional offers and discounts fairly regularly. Coupon sites list codes for up to 40% off orders or fixed-amount discounts (for example, $35 off on a minimum purchase). These promotions can apply to frame orders and sometimes to bundled printing services too.

They also feature a sale section on their site where select products are discounted, and signing up for newsletters can unlock additional savings.

How It Works — Ordering Process

The ordering process typically involves a few key steps:

  1. Choose the product type — frame only, print only, or print + frame.
  2. Specify size and materials — you enter exact dimensions and select frame molding, finish, and matting options.
  3. Preview and customize — many users find preview tools helpful for visualizing the final product.
  4. Checkout and delivery — standard, expedited, or two-day shipping options are available, but oversized pieces may incur extra charges.

Shipping and return policies are spelled out in their FAQs and customer care materials. Returns are generally accepted within a set window (often around a few weeks) if you’re not satisfied, though policies vary based on the product and issue.

When to Use PictureFrames.com

This service works well if you have specific needs that generic stores can’t meet, such as:

  • Artwork or photos in custom sizes that don’t fit standard frames.
  • High-quality presentation for galleries, portfolios, or professional displays.
  • Bulk or business orders where consistency and craftsmanship matter.
  • Combining printing and framing in one place.

They’re less ideal if you want super cheap pre-made frames or if you need instant results — since custom work and shipping take time. But for quality and precision, they’re a solid choice.

Key Takeaways

  • PictureFrames.com is a custom picture framing and printing company in the U.S., in business since 1965.
  • They offer a broad range of frames and custom size options.
  • Customers can combine printing and framing in one order.
  • Reviews are generally positive, highlighting quality and customer service.
  • Regular promotions and coupon codes can help reduce costs.

FAQ

Is PictureFrames.com U.S.-based?
Yes. All frames are handcrafted in the United States, and the company emphasizes American production.

Can I upload my own photo and have it printed and framed?
Yes. They offer upload and print services, then custom framing on that print.

Do they do custom sizes?
Absolutely. You enter exact measurements and choose frame and matting options.

Are there discounts available?
Yes. Various promo codes and site discounts are often available, sometimes up to 40% off.

What if the frame arrives damaged or incorrect?
Customer service handles returns and replacements, but specifics depend on the issue and timing. Check their support FAQ or contact them directly.

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