kindscience.com

What KindScience.com Is

KindScience.com is the official website for a direct-to-consumer skincare brand called Kind Science. It’s positioned as an age-positive skincare line aimed at people concerned with aging skin — fine lines, hydration, firmness, that kind of thing. The brand was co-founded by Ellen DeGeneres and beauty pioneer Victoria Jackson and marketed with that celebrity connection. (PR Newswire)

The site itself markets high-performance skincare that’s “grounded in science” and suitable for a range of skin types. You can order products online, view their terms of use, and presumably access things like customer service, returns info, and product details. (kindscience.com)

So on the surface, it’s a straightforward branded e-commerce skincare platform.

What They Sell

Products under the Kind Science label include items typical in anti-aging skincare lines:

• Cleansers

• Hydrating creams

• Serums

• Eye creams

• Neck treatments

• Other anti-aging treatments

These are often marketed as paraben-free, fragrance-free, cruelty-free, and formulated without harsh chemicals. (Amazon)

Some specific product sets are also sold via third-party platforms like Amazon, showing a range of item types and bundled options. (Amazon)

How the Business Model Works

Here’s where it gets important: Kind Science operates primarily on a direct-to-consumer model that includes a subscription/replenishment program. When you buy certain offers — especially promotional “introductory kits” — you may also be enrolled in a recurring order program that sends larger follow-up product shipments every few months for additional charges.

The company says that subscription details are shown on its site and in order confirmations, and that one-time purchases without recurring shipments are available (just at higher prices). (Better Business Bureau)

What Customers Are Saying

There’s a huge gap between the company’s marketing and what many buyers report in reviews:

Positive Notes

• A minority of users say the products feel nice on skin, with soft, lightweight textures and visible hydration. Skin feels smoother in some cases. (thingtesting.com)

• Some Amazon listings show consistent purchases of specific products like face sets. (Amazon)

Major Complaints

A large number of customer reviews (e.g., on Trustpilot, BBB profiles, Reddit) focus on billing and subscription issues, not product performance:

• People say they were charged for recurring shipments they didn’t realize they were signing up for. (Trustpilot)

• Many reviewers report difficulty canceling subscription deliveries. (Trustpilot)

• Some customers claim they were automatically enrolled in a subscription despite believing they made just a one-time purchase. (Trustpilot)

• Reports of continued charges even after cancellation or challenges getting refunds are common. (Better Business Bureau)

• A lot of dissatisfaction stems from the experience with customer service. (Trustpilot)

These aren’t isolated cases — similar complaints appear across multiple pages of reviews. (Trustpilot)

Trust & Transparency Concerns

Reviewers and watchdog sites often frame the issue as a lack of clarity about the subscription program and recurring billing — especially when signing up for “introductory” promotional kits. This gets flagged repeatedly as deceptive or confusing. (Trustpilot)

Key Takeaways

• KindScience.com is a real skincare e-commerce site selling anti-aging products tied to a celebrity brand. (kindscience.com)

• The products themselves are typical for anti-aging routines: cleansers, creams, serums, etc., marketed as gentle and free of harsh additives. (Amazon)

• The business model includes subscription/replenishment services that customers must actively understand before purchase. (Better Business Bureau)

• A substantial portion of customer feedback focuses on billing and customer service frustrations, not just product quality. (Trustpilot)

• People considering buying through the site should carefully read all details about recurring shipments and cancellation policies before confirming a purchase.

FAQs

Is kindscience.com a legitimate website?

Yes. It’s the official online store for Kind Science skincare products, a brand co-founded by Ellen DeGeneres and Victoria Jackson. (PR Newswire)

Are their products effective?

Effectiveness varies. Some users report improved hydration and skin feel, but independent clinical data and widespread third-party reviews are limited. (thingtesting.com)

Do they use subscriptions?

Yes — certain offers include automatic subscription shipments that charge additional fees. This is a common source of complaints. (Trustpilot)

Can you cancel subscriptions?

Yes, but multiple reviewers report it can be frustrating and non-transparent. Check terms and contact customer service promptly. (Trustpilot)

Should you trust the brand?

Trust comes down to how well you understand the billing terms before you buy. Reviews show a split between product satisfaction and serious concerns around billing practices. (Trustpilot)