getthelabel.com

What is Get The Label

Get The Label describes itself as an online fashion retailer specialising in branded clothing, footwear and accessories for men, women and children. They claim discounts of up to 75% off RRP. (getthelabel.com)
According to their “About Us”, they ship to 58 countries worldwide. (getthelabel.com)
Their company registration is in the UK (company number 06330132) with a registered address at Unit A, Brook Park East, Shirebrook, Mansfield, England, NG20 8RY. (Companies House)

What they have and what to expect

  • They carry “leading brands” — e.g., they list adidas, Armani, Lacoste, Levi’s, Under Armour among others. (getthelabel.com)

  • The “up to 75% off” claim means many items are discounted relative to typical retail RRP. (getthelabel.com)

  • The site includes men’s, women’s and kids’ wear, plus footwear & accessories. (getthelabel.com)

  • Returns: They say you can return items within 21 days for a full refund (provided unworn, tags attached etc). Faulty items: you have up to 6 months to report. (getthelabel.com)

  • They offer “Buy Now Pay Later” via e.g. Klarna for split payments. (getthelabel.com)

Pros – What people like

  • Many customers say they found good bargains: a great price on a brand-item. For example, one review: “Great price, fast delivery … Used get the label a few times without issue.” (Trustpilot)

  • Scamadviser reports the site appears “legit and safe to use”. (ScamAdviser)

  • The range and brand names appear appealing for shoppers looking for discounted branded items.

  • For some buyers, delivery has been fast and as expected. (Trustpilot)

Cons / Risks – What people complain about

  • Returns cost / courier: A frequent complaint is that return postage is expensive. One review: “The returns process isn’t the best… have to pay to return.” (Trustpilot)

  • Stock issues / cancellations: Some orders are only partially fulfilled or cancelled due to “out of stock” after purchase. (getthelabel.com)

  • Fit / quality issues: There are reports of items not matching description (wrong size, item different from expectation). Example: “Ordered my grandson two sets of tracksuits… only one bag with one tracksuit inside.” (Trustpilot)

  • Customer service and communication: Some reviews say responses are slow or unsatisfactory. (Reviews.io)

  • Mixed review ratings: On Trustpilot, across many reviews they average about 3.7/5. (Trustpilot)

My summary and what I’d advise if you use them

If I were to give a verdict: Get The Label can be a good option if you’re looking for branded fashion at discounted prices, and you’re OK with some of the trade-offs. But it’s not a flawless experience.

Things to check / do:

  • Before purchasing, check the return cost: if you might need to return something (size etc), factor that in.

  • Read the product description closely: verify size, brand, condition.

  • Be aware that some items might be “last season” or clearance stock (which they imply rather than say explicitly).

  • Keep proof of purchase and track your delivery.

  • If shipping internationally (depending on where you are), check shipping cost, customs, etc (since they ship to many countries but you’re based outside UK).

  • If you receive an item and it’s faulty / wrong size / misdescribed: act quickly since the return window is limited (21 days for standard return; 6 months for fault).

  • Use payment methods that offer some consumer protection (credit card, PayPal etc) if available.

Key takeaways

  • Get The Label is a UK-based online retailer specialising in branded fashion at discounted prices (up to ~75% off).

  • They carry many known brands, serve men, women, kids, footwear and accessories.

  • They have a mixed reputation: good bargains and decent service for some; issues with returns, stock, communication for others.

  • For shoppers, the main trade-off is balancing the lower price against the potential hassle of returns or stock issues.

  • It appears legitimate (company info lines up, domain long-standing, positive signals) but as with any discount site, “buyer beware” still applies.

FAQ

Q: Are the items genuine?
A: There’s no definitive public audit I found proving every single item is authentic, but many customers say they were satisfied. However there are isolated complaints about “feeling like fake goods”. (Reviews.io)
If authenticity is extremely critical (e.g., you’re buying high-end luxury brand), you might want to proceed with caution or look for specially authorised retailers.

Q: What is the returns policy and how much will I pay?
A: Standard returns: within 21 days, items unworn, tags attached. For faulty items: up to 6 months. (getthelabel.com)
But many users mention the return postage cost is non-trivial and must be paid by buyer (unless it was their error). So you’ll want to check the cost for your region.
Also note: they say refunds will go back to original payment method, allowing a few working days. (getthelabel.com)

Q: Do they ship internationally (outside UK)?
A: Yes — according to their site they ship to 58 countries worldwide. (getthelabel.com)
However, international shipping may incur extra costs, customs/duty, longer shipping times. If you’re based in Jakarta (Indonesia), you’ll want to check what shipping & import processes apply.

Q: How do they rank in terms of customer service and reliability?
A: Mixed. Many positive reviews for certain orders; but quite a number of negative reviews pointing to delays, wrong items, communication issues. For example, Trustpilot average ~3.7/5 across ~29,000 reviews. (Trustpilot)
So reliability is good enough for some buyers, but not flawless. You should manage expectations.

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